Adopting new software is a bold move for foundries, which is only worth the investment if it produces concrete results. This is the reason why ProService has always been committed to customer service, aiming at ensuring that each customer gets the most out of Proservice thermal analysis systems.
In particular, to guarantee great benefits in terms of time response, costs and product renewal, ProService offers to customers yearly assistance agreements. Subscriber foundries have found this opportunity highly beneficial, as demonstration that the relationship established in this way between the user and the supplier is not only very fruitful, but also essential in order to avoid that the sale of the software is an end in itself and so to maximize the potentials of the investment. In fact, subscribers are special customers for us, the privileged beneficiary of our technical aid, upgrade, training and information services.
A maintenance agreement makes the following services available:
- Version updates
Foundry feedback plays an important role in ProService thermal analysis systems development. As a result, on the grounds of users’ suggestions, every year we bring substantial changes to our software, in a process of constant evolution and adjustment to the actual needs of customers. Signing the maintenance contract, the foundry will be entitled to the new software realeses, in a way to use a product always updated.
- Other support services
We offer to foundries that have signed a maintenance agreement other important services, like the yearly calibration, from our premises, of the acquisition hardware and the automatic backup, via web, of settings and cooling curves.
- Technical assistance
Skilled professionals are available to consult whether the problem is related specifically to our software; users can email or call ProService whenever there is a question. In fact the maintenance service includes 10 hours of telephone support and remote assistance by Itaca Remote Control, a program running via internet that allows our technicians to access our customer's computers and resolve helpdesk issues remotely. It is a quick, safe and easy to use application to supply on-demand remote support to foundries, from anywhere and anytime. Furthermore, compared to the not subscribers, the subscribers have a title to priority on calls and to great discounts on assistance and hardware replacement.
Contact our technicians for more information.